Did Jeff also receive the A-to-Z Guarantee Claims?

Hello everyone. Do you know A-to-Z Guarantee Claims? This is a word that Amazon sellers dislikes very much. Because customers can exercise this right very easily, they may not even know this name.

This is a way to ask the seller for a refund if the customer has not received the order item or there is a problem with the item. I think that this is the right to exercise unconditionally within 3 months from the delivery date of the item.

If the customer exercises this right, Amazon will request a reply from the seller. It's OK. True sellers prove delivery by presenting tracking numbers and so on.

However, I experienced terrible case many times. It was completely customer misunderstandings. I presented the tracking number. But Amazon says. "The customer did not receive the item. I issue refund from your sales proceeds. You need to provide a valid tracking number to the customer".

The customer later said that the item had arrived. Of course I informed Amazon about this for have the claim withdrawn. But Amazon said. "I understand your feelings, but we will never overturn matters once decided".

WHAT? Feelings? NO! That is a fact. I certainly shipped the item with tracking number and the customer received the item as planned. It is a problem caused by customers misunderstanding and Amazon made a decision too quickly. However, sellers who are victims are treated as perpetrators and are punished. This is Amazon.

It seems that the principal who made such a defective system received the A-to-Z Guarantee Claims. His name is Jeff. He was discovered by photographers in the scene of secret meeting with a mistress in October.

His wife seems to exercise the right of A-to-Z Guarantee Claims this January. Yes. She certainly has that right. Because it is within 3 months from October.

I think that she got a large refund from Jeff. But it is supposed to be only half of his wealth. Hey Amazon! Sellers are forced to make a 100% refund by A-to-Z Guarantee Claims. Why in Jeff's case is half?

Thank you for reading my complaints. I will write again.

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Is Amazon policy higher than in any country's constitution and laws?

Hello everyone. Continue to talk about experiences when chatting with Amazon customer service.

They lost the package as usual. I asked for a refund. It took me more than 10 minutes to check. And finally they agreed to refund.

I was kept waiting for 5 minutes. They said, "I am sorry. There is an error in the refund system. But please do not worry. I will transfer this chat to another department."

WHAT!? They say I will forward you to another department after seeing me waiting for more than 15 minutes. They gave me the runaround.

What do you think will happen if I agree with this? Exactly! I have to explain again order ID, product name and why I want to refund. I will be kept waiting for 30 minutes in total.

So I refused. "Please do not transfer. Just you contact another department and issue refund."

They said, "I can not do that."

"WHY?"

"This is Amazon policy."

I was shocked and kept silent. 10 minutes passed. Amazon said, "You did not talk for 10 minutes. We close this chat soon."

WHY? Now, let's all say together! "This is Amazon policy!!!!!!"

I ended up taking a about a hour to get a refund after all. Someone please tip me...

Thank you for reading my complaints. I will write again.

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Want to experience the lowest customer service?

Hello everyone. Customer service. Amazon is using this word shamelessly. In fact it is not something to call the Service.

I have talked as Amazon seller until now. But at the same time I was a customer. This time I will tell you what I experienced as an Amazon customer.

Amazon frequently loses packages. The customer naturally gets angry. He will contact Amazon as soon as possible. By chat.

"Hello Amazon. I never receive my package. Could you refund asap?"

Amazon say, "How are you? Sorry. I will check it. Could you let me know your order ID?"

WHAT!? We have already entered the order ID when we start chatting with Amazon. But they always ask us the order ID.

Since it can not be helped, when I start chatting, I decided to tell Amazon the order ID in advance.

"Hello Amazon. About order #111-111111111-111111111.I never receive my package. Could you refund asap?"

Amazon say, "How are you? Sorry. I will check it. Could you let me know product name?"

WHAT!? What kind of joke is this? We are customer service for Amazon.

And Amazon say, "Would you like to get replacement?"

WHAT!? Can not you read the letters? Why does such a person irritate customers by name of customer service?

It takes a very long time to receive a refund from Amazon. Even if it is just several dollars.

Thank you for reading my complaints. I will write again.

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