Is "Amazon India" synonymous with the lawless zone?

Hello everyone. I am witnessing lots of Amazon victims every day on Twitter. Amazon has business in various countries. Do you know which country's service is the worst? As far as I know it is overwhelmingly India (Amazon.in, @amazonIN).

Every kind of fraud is being done there. Delayed delivery? It is not counted as a problem in Amazon India. Product does not reach. The wrong product arrives. Credit card is illegally used. The account suddenly becomes useless. The carrier steals the products at ease.

Such fraud is a truly unforgivable crime. However, it is Amazon that encourages the crime and further suffers the victims. On Twitter, the worst customer service team called @AmazonHelp is the root of evil.

They will not solve the problem. Just tell apology words by template and send useless links. They do not disclose emergency contacts even when credit cards are being misused. They say "Please wait 6-12 hours" in the template. And even if waiting 6-12 "days" the problem is not solved.

Because the wrong product arrived, there was a customer who wished for returns and refunds. @AmazonHelp gave him useless time as usual. And amazingly, Amazon refused his return request!

Please think about it. He received the wrong product. He carefully uploaded photos of product and label on Twitter. Even so, Amazon insisted that "We sent the correct product".

Great. Believe that Amazon sent the correct product. However, customer still have the right to return the product and get a refund. Isn't it? If we do not have this right, Amazon can make money by sending garbage (or nothing) to the customer. You did it Jeff! You can go to space soon.

Thus I continue to retweet and reply to @AmazonHelp everyday, wishing to help one of the victims of Amazon India who is suffering. @AmazonHelp sometimes reply to me.

I myself am a victim of Amazon.com. But @AmazonHelp sends me the Amazon.in link as they can not read the characters.

Hey @AmazonHelp. I am not Indian but native American. Just joke.

Thank you for reading my complaints. I will write again.

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Can Amazon.com customers chat or call to Amazon?

Hello everyone. I mentioned earlier that @AmazonHelp on Twitter is useless than I imagined.

But I traced their tweets and found the contact link to Amazon by chance today.

I have not verified whether this is valid or not. But I'm glad that this will be a little help for the customers.

Click to Chat :http://amzn.to/1yz5a43
Click to Call :http://amzn.to/1jzf2cp

Unfortunately these link are not valid for me who has login problem. But it may be useful for customers who have other problems with login enabled. I hope your problem will be resolved soon.

And these are probably only valid for Amazon.com (US) customers. UK, India, Japan and other customers need to look for alternative routes.

Even so, this is the work of @AmazonHelp. I wonder if I was born to Help them?

Thank you for reading my complaints. I will write again.

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How did John Smith get a reply from Amazon?

Hello everyone. If you challenge to fight Amazon, I recommend you buy throat candy a lot.

The elephant finally respond the ant once after half of a month passed. Meanwhile, ants had to shout "Fraud!" Over 100 times.

Below are the valuable rewards gained by this giant killing.

-------------------------------------------------------------
Hello John,

Thank you for reaching out to Social Media.

I'm sorry to hear about the trouble you've been having with your seller account! We're going to do our best to get you the information you need.

I forwarded your details on to the team of specialists that usually handle these issues to see if they have any further information to provide. I’m not sure as to when they will get back to me or if they will contact you directly with further details. Either way, one of us will be in contact with you via e-mail in the coming days with more information about this concern.

Again, thanks for reaching out & we'll be in contact soon.

Best regards,
Hannah C.
Amazon.com
-------------------------------------------------------------

Amazon still has a conscience. If I close my eyes to that I am not John.

Thank you for reading my complaints. I will write again.

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Did @AmazonHelp help who?

Hello everyone. Do you know @AmazonHelp at Twitter? That is an account that annoys customers beyond our imagination.

Suppose a customer tweets something with "@AmazonHelp" on Twitter. Then they says "I understand" in succession. Then send a link for inquiries. We must waiting for 12 business hours, or even 12-24 hours.

Did you think this is a groundbreaking system? Yes. If it really so. However, the reality is far from that.

First of all they send a link to us, but they are not the ones who reply to it. This is the worst thing. @AmazonHelp person in charge does not assume any responsibility.

Next, the person in charge of @AmazonHelp also changes frequently. They have named initials at the end of tweets (Like this:^CN, ^KI). After several hours we can not see the same initials. It will change and change and change.

I witnessed one case today. One of the Amazon customers said that misused by someone on her credit card. This is a very urgent case. However, @AmazonHelp sent her a link. And they let her wait overnight. And one more day was going to pass.

Can not you say that Amazon is indirectly helping fraud? The fraudster may have escaped to the end of the world in 2 days that Amazon earned. Is not it? This is a terrible service.

I was kept waiting for 24 hours. There is no reply from them. Did @AmazonHelp help who?

Thank you for reading my complaints. I will write again.

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Will shipping costs be deficit in overseas shipment?

Hello everyone. I will introduce Amazon's terrible service I experienced as a customer.

In recent years Amazon has started to overseas(global) shipping? In the past, only books or CDs could be delivered overseas. This is a really big development. If really it is.

Even here Amazon fraud is emerging. At least 3 times I remember, Amazon has "lost" the products I ordered with overseas shipment.

The feature of a "lost" products are that it is big, long, or heavy. You guys already understood. Right? Yes. If Amazon delivered them to me, Amazon will be in deficit due to shipping cost. So they "lost" them before shipping them.

By the way, the name of the delivery service is "i-parcel". This is provided by UPS. Perhaps Amazon can issue a tracking number before actually shipping the product. It is possible that UPS is an accomplice though it is not wanting to think.

I chatted to Amazon customer service and pursued about this matter. They said this was a "Rare shipping accident".

I snapped at that time. They continued and said, "If you wait another week, Amazon will ship the replacement." This was a ridiculous proposal.

"Amazon has lost 3 items of my overseas shipping products. Still you say this as a rare case? What would you do if you "lost" a replacement? Can you take responsibility?"

Amazing things happened here. Said the Amazon customer service.

"Can you take responsibility for delivery? Are you a carrier?"

I was amazed, but I told him back.

"Sometimes so."

After silencing about 10 minutes each other, I decided to receive a refund for finish this matter. Truly Amazon is a nice company(Irony).

Thank you for reading my complaints. I will write again.

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Is Amazon policy higher than in any country's constitution and laws?

Hello everyone. Continue to talk about experiences when chatting with Amazon customer service.

They lost the package as usual. I asked for a refund. It took me more than 10 minutes to check. And finally they agreed to refund.

I was kept waiting for 5 minutes. They said, "I am sorry. There is an error in the refund system. But please do not worry. I will transfer this chat to another department."

WHAT!? They say I will forward you to another department after seeing me waiting for more than 15 minutes. They gave me the runaround.

What do you think will happen if I agree with this? Exactly! I have to explain again order ID, product name and why I want to refund. I will be kept waiting for 30 minutes in total.

So I refused. "Please do not transfer. Just you contact another department and issue refund."

They said, "I can not do that."

"WHY?"

"This is Amazon policy."

I was shocked and kept silent. 10 minutes passed. Amazon said, "You did not talk for 10 minutes. We close this chat soon."

WHY? Now, let's all say together! "This is Amazon policy!!!!!!"

I ended up taking a about a hour to get a refund after all. Someone please tip me...

Thank you for reading my complaints. I will write again.

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Want to experience the lowest customer service?

Hello everyone. Customer service. Amazon is using this word shamelessly. In fact it is not something to call the Service.

I have talked as Amazon seller until now. But at the same time I was a customer. This time I will tell you what I experienced as an Amazon customer.

Amazon frequently loses packages. The customer naturally gets angry. He will contact Amazon as soon as possible. By chat.

"Hello Amazon. I never receive my package. Could you refund asap?"

Amazon say, "How are you? Sorry. I will check it. Could you let me know your order ID?"

WHAT!? We have already entered the order ID when we start chatting with Amazon. But they always ask us the order ID.

Since it can not be helped, when I start chatting, I decided to tell Amazon the order ID in advance.

"Hello Amazon. About order #111-111111111-111111111.I never receive my package. Could you refund asap?"

Amazon say, "How are you? Sorry. I will check it. Could you let me know product name?"

WHAT!? What kind of joke is this? We are customer service for Amazon.

And Amazon say, "Would you like to get replacement?"

WHAT!? Can not you read the letters? Why does such a person irritate customers by name of customer service?

It takes a very long time to receive a refund from Amazon. Even if it is just several dollars.

Thank you for reading my complaints. I will write again.

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