Suppose a customer tweets something with "@AmazonHelp" on Twitter. Then they says "I understand" in succession. Then send a link for inquiries. We must waiting for 12 business hours, or even 12-24 hours.
Did you think this is a groundbreaking system? Yes. If it really so. However, the reality is far from that.
First of all they send a link to us, but they are not the ones who reply to it. This is the worst thing. @AmazonHelp person in charge does not assume any responsibility.
Next, the person in charge of @AmazonHelp also changes frequently. They have named initials at the end of tweets (Like this:^CN, ^KI). After several hours we can not see the same initials. It will change and change and change.
I witnessed one case today. One of the Amazon customers said that misused by someone on her credit card. This is a very urgent case. However, @AmazonHelp sent her a link. And they let her wait overnight. And one more day was going to pass.
Can not you say that Amazon is indirectly helping fraud? The fraudster may have escaped to the end of the world in 2 days that Amazon earned. Is not it? This is a terrible service.
I was kept waiting for 24 hours. There is no reply from them. Did @AmazonHelp help who?
Thank you for reading my complaints. I will write again.
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