Did Jeff also receive the A-to-Z Guarantee Claims?

Hello everyone. Do you know A-to-Z Guarantee Claims? This is a word that Amazon sellers dislikes very much. Because customers can exercise this right very easily, they may not even know this name.

This is a way to ask the seller for a refund if the customer has not received the order item or there is a problem with the item. I think that this is the right to exercise unconditionally within 3 months from the delivery date of the item.

If the customer exercises this right, Amazon will request a reply from the seller. It's OK. True sellers prove delivery by presenting tracking numbers and so on.

However, I experienced terrible case many times. It was completely customer misunderstandings. I presented the tracking number. But Amazon says. "The customer did not receive the item. I issue refund from your sales proceeds. You need to provide a valid tracking number to the customer".

The customer later said that the item had arrived. Of course I informed Amazon about this for have the claim withdrawn. But Amazon said. "I understand your feelings, but we will never overturn matters once decided".

WHAT? Feelings? NO! That is a fact. I certainly shipped the item with tracking number and the customer received the item as planned. It is a problem caused by customers misunderstanding and Amazon made a decision too quickly. However, sellers who are victims are treated as perpetrators and are punished. This is Amazon.

It seems that the principal who made such a defective system received the A-to-Z Guarantee Claims. His name is Jeff. He was discovered by photographers in the scene of secret meeting with a mistress in October.

His wife seems to exercise the right of A-to-Z Guarantee Claims this January. Yes. She certainly has that right. Because it is within 3 months from October.

I think that she got a large refund from Jeff. But it is supposed to be only half of his wealth. Hey Amazon! Sellers are forced to make a 100% refund by A-to-Z Guarantee Claims. Why in Jeff's case is half?

Thank you for reading my complaints. I will write again.

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Is it a gift service to ruin your gift?

Hello everyone. Did you enjoy Christmas? I had fun, but I was sorry about Amazon.

I think that you all know, Amazon offers gift services such as gift wrapping to customers. And they are charge fee.

I saw Amazon's vandalous gift service victims on Twitter before and after this year's Christmas. I would like to introduce them a little.

Case1: Gifts wet with rain

He purchased gift items using Amazon gift service. However, the carrier threw it into the garden the same way as usual. To be bad it rains that day. The merciless service of Amazon and the carrier also let rainy the customer's heart.

Case2: Mixed different gifts

There is no guarantee that only one family member lives in one house. However, Amazon policy seems not to mention it. Father, mother, brother, sister. Gifts for each entered into one box, and gift wrapped and delivered. Naturally gift wrapping is should redone.

Case3: Kindergarten child level gift wrapping

Wrapping paper is glued obliquely. Aw! The face of an important gift is half exposed! If Amazon take money and do wrapping like a kindergarten child did, it may have a niche demand...

Case4: Santa Claus is late

Did not you receive a gift on December 24? You are still happy. There are a lot of customers who can not hear the sound of the reindeer's bell on December 25th (or even after 26th day!) past the estimated delivery date. @AmazonHelp said, "This is just estimated".

Case5: Please delight the luxury brand "Amazon"!

Among gift wrapping paper are amazon, amazon, amazon, amazon, amazon, amazon, amazon...There is no doubt that people who give gifts or receive gifts will feel very proud! It probably seems that more money is applied to the gift wrapping paper than the gift!

Let's enjoy the Amazon gift service next year! If Amazon has survived.

Thank you for reading my complaints. I will write again.

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How did John Smith get a reply from Amazon?

Hello everyone. If you challenge to fight Amazon, I recommend you buy throat candy a lot.

The elephant finally respond the ant once after half of a month passed. Meanwhile, ants had to shout "Fraud!" Over 100 times.

Below are the valuable rewards gained by this giant killing.

-------------------------------------------------------------
Hello John,

Thank you for reaching out to Social Media.

I'm sorry to hear about the trouble you've been having with your seller account! We're going to do our best to get you the information you need.

I forwarded your details on to the team of specialists that usually handle these issues to see if they have any further information to provide. I’m not sure as to when they will get back to me or if they will contact you directly with further details. Either way, one of us will be in contact with you via e-mail in the coming days with more information about this concern.

Again, thanks for reaching out & we'll be in contact soon.

Best regards,
Hannah C.
Amazon.com
-------------------------------------------------------------

Amazon still has a conscience. If I close my eyes to that I am not John.

Thank you for reading my complaints. I will write again.

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How can do if you can not login to your Amazon account?

Hello everyone. If you can not login to your Amazon account unexpectedly like me, how can we contact Amazon? In some cases the following email address list may be valid.

account-confirmation@amazon.com
copyright@amazon.com
jeff@amazon.com
notice@amazon.com
payments-funds@amazon.com
pq-review@amazon.com
seller-evaluation@amazon.com
seller-performance@amazon.com
seller-performance-policy@amazon.com
vendorexpress@amazon.com

In fact, many of these may be irrelevant to not being able to login to your account. However, you have the right to contact these email addresses. Because you are customer or seller of Amazon.

I sent messages to these email addresses many times. But, including Amazon CEO Jeff Bezos, they never respond me. Still we should keep on making efforts to contact Amazon. When you give up, Amazon will rob your rights and interests with ridicule.

Thank you for reading my complaints. I will write again.

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Did @AmazonHelp help who?

Hello everyone. Do you know @AmazonHelp at Twitter? That is an account that annoys customers beyond our imagination.

Suppose a customer tweets something with "@AmazonHelp" on Twitter. Then they says "I understand" in succession. Then send a link for inquiries. We must waiting for 12 business hours, or even 12-24 hours.

Did you think this is a groundbreaking system? Yes. If it really so. However, the reality is far from that.

First of all they send a link to us, but they are not the ones who reply to it. This is the worst thing. @AmazonHelp person in charge does not assume any responsibility.

Next, the person in charge of @AmazonHelp also changes frequently. They have named initials at the end of tweets (Like this:^CN, ^KI). After several hours we can not see the same initials. It will change and change and change.

I witnessed one case today. One of the Amazon customers said that misused by someone on her credit card. This is a very urgent case. However, @AmazonHelp sent her a link. And they let her wait overnight. And one more day was going to pass.

Can not you say that Amazon is indirectly helping fraud? The fraudster may have escaped to the end of the world in 2 days that Amazon earned. Is not it? This is a terrible service.

I was kept waiting for 24 hours. There is no reply from them. Did @AmazonHelp help who?

Thank you for reading my complaints. I will write again.

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Will shipping costs be deficit in overseas shipment?

Hello everyone. I will introduce Amazon's terrible service I experienced as a customer.

In recent years Amazon has started to overseas(global) shipping? In the past, only books or CDs could be delivered overseas. This is a really big development. If really it is.

Even here Amazon fraud is emerging. At least 3 times I remember, Amazon has "lost" the products I ordered with overseas shipment.

The feature of a "lost" products are that it is big, long, or heavy. You guys already understood. Right? Yes. If Amazon delivered them to me, Amazon will be in deficit due to shipping cost. So they "lost" them before shipping them.

By the way, the name of the delivery service is "i-parcel". This is provided by UPS. Perhaps Amazon can issue a tracking number before actually shipping the product. It is possible that UPS is an accomplice though it is not wanting to think.

I chatted to Amazon customer service and pursued about this matter. They said this was a "Rare shipping accident".

I snapped at that time. They continued and said, "If you wait another week, Amazon will ship the replacement." This was a ridiculous proposal.

"Amazon has lost 3 items of my overseas shipping products. Still you say this as a rare case? What would you do if you "lost" a replacement? Can you take responsibility?"

Amazing things happened here. Said the Amazon customer service.

"Can you take responsibility for delivery? Are you a carrier?"

I was amazed, but I told him back.

"Sometimes so."

After silencing about 10 minutes each other, I decided to receive a refund for finish this matter. Truly Amazon is a nice company(Irony).

Thank you for reading my complaints. I will write again.

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Is Amazon policy higher than in any country's constitution and laws?

Hello everyone. Continue to talk about experiences when chatting with Amazon customer service.

They lost the package as usual. I asked for a refund. It took me more than 10 minutes to check. And finally they agreed to refund.

I was kept waiting for 5 minutes. They said, "I am sorry. There is an error in the refund system. But please do not worry. I will transfer this chat to another department."

WHAT!? They say I will forward you to another department after seeing me waiting for more than 15 minutes. They gave me the runaround.

What do you think will happen if I agree with this? Exactly! I have to explain again order ID, product name and why I want to refund. I will be kept waiting for 30 minutes in total.

So I refused. "Please do not transfer. Just you contact another department and issue refund."

They said, "I can not do that."

"WHY?"

"This is Amazon policy."

I was shocked and kept silent. 10 minutes passed. Amazon said, "You did not talk for 10 minutes. We close this chat soon."

WHY? Now, let's all say together! "This is Amazon policy!!!!!!"

I ended up taking a about a hour to get a refund after all. Someone please tip me...

Thank you for reading my complaints. I will write again.

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Want to experience the lowest customer service?

Hello everyone. Customer service. Amazon is using this word shamelessly. In fact it is not something to call the Service.

I have talked as Amazon seller until now. But at the same time I was a customer. This time I will tell you what I experienced as an Amazon customer.

Amazon frequently loses packages. The customer naturally gets angry. He will contact Amazon as soon as possible. By chat.

"Hello Amazon. I never receive my package. Could you refund asap?"

Amazon say, "How are you? Sorry. I will check it. Could you let me know your order ID?"

WHAT!? We have already entered the order ID when we start chatting with Amazon. But they always ask us the order ID.

Since it can not be helped, when I start chatting, I decided to tell Amazon the order ID in advance.

"Hello Amazon. About order #111-111111111-111111111.I never receive my package. Could you refund asap?"

Amazon say, "How are you? Sorry. I will check it. Could you let me know product name?"

WHAT!? What kind of joke is this? We are customer service for Amazon.

And Amazon say, "Would you like to get replacement?"

WHAT!? Can not you read the letters? Why does such a person irritate customers by name of customer service?

It takes a very long time to receive a refund from Amazon. Even if it is just several dollars.

Thank you for reading my complaints. I will write again.

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No.1 one way company in the world?

Hello everyone. I said lastly that if you can not login to seller central, Amazon seller there is no way to contact Amazon.

This is a really serious problem. However, Amazon sellers do not know this until it suffers from this damage. Customers? Most of them will not know this for the rest of their lives.

Let me say the harm done to me. Thousands of dollars sales (money). And several hundred products. This was instantly robbed by Amazon.

Did you think it was small? Yeah, I may be said that it is a happiness unhappy. Should I lie down? NO! I do not like to die by trampled by the giant.

This is real "Attack On Titan". Even if I am a dwarf, I should be able to fight. Amazon perish for my thousands of dollars.

Thank you for reading my complaints. I will write again.

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