Did Jeff also receive the A-to-Z Guarantee Claims?

Hello everyone. Do you know A-to-Z Guarantee Claims? This is a word that Amazon sellers dislikes very much. Because customers can exercise this right very easily, they may not even know this name.

This is a way to ask the seller for a refund if the customer has not received the order item or there is a problem with the item. I think that this is the right to exercise unconditionally within 3 months from the delivery date of the item.

If the customer exercises this right, Amazon will request a reply from the seller. It's OK. True sellers prove delivery by presenting tracking numbers and so on.

However, I experienced terrible case many times. It was completely customer misunderstandings. I presented the tracking number. But Amazon says. "The customer did not receive the item. I issue refund from your sales proceeds. You need to provide a valid tracking number to the customer".

The customer later said that the item had arrived. Of course I informed Amazon about this for have the claim withdrawn. But Amazon said. "I understand your feelings, but we will never overturn matters once decided".

WHAT? Feelings? NO! That is a fact. I certainly shipped the item with tracking number and the customer received the item as planned. It is a problem caused by customers misunderstanding and Amazon made a decision too quickly. However, sellers who are victims are treated as perpetrators and are punished. This is Amazon.

It seems that the principal who made such a defective system received the A-to-Z Guarantee Claims. His name is Jeff. He was discovered by photographers in the scene of secret meeting with a mistress in October.

His wife seems to exercise the right of A-to-Z Guarantee Claims this January. Yes. She certainly has that right. Because it is within 3 months from October.

I think that she got a large refund from Jeff. But it is supposed to be only half of his wealth. Hey Amazon! Sellers are forced to make a 100% refund by A-to-Z Guarantee Claims. Why in Jeff's case is half?

Thank you for reading my complaints. I will write again.

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Are we an Amazon's Toy? How long will they keep this Game?

Hello everyone. As I have insisted many times, I am blocked by Amazon from login to my account.

However, Amazon recently sent me a mess of content email again.

----------------------------------------------------
Selling in Toys & Games on Amazon.com

Dear Seller,

We are pleased to inform you that as of January 5, 2019, sellers can again list seller-fulfilled items in the Toys & Games store. If you had seller-fulfilled Toys & Games listings that were unavailable due to Toys Holiday Selling Guidelines, these listings are now available to relist in your seller account.   

To relist your seller-fulfilled toy listings one at a time, please view your inactive listings in the Manage Inventory section of your seller account. Update the sale price and quantity currently on hand and save your changes.

Professional sellers can update seller-fulfilled toy listings in bulk using an inventory template. Sale price and quantity should be updated and uploaded via the Manage Inventory section of your seller account.

If you have updated the data for your Toys & Games listings as described above and the listings do not appear on the site within 24 hours, please contact us by clicking ‘Contact Seller Support‘ in your seller account.

Regards,

Amazon Services
----------------------------------------------------

Although I can not login to my account, I was robbed Amazon of my products and money, how do I sell toys and games?

Of course I reply to this email. But Amazon's correspondence is the same as usual. "Never respond". This is Amazon's basic response.

Are we boys Jeff's toys? How long will he be playing with us? Probably after 25 years he discards the toys. But we can not be friends close with him.

Thank you for reading my complaints. I will write again.

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Is the real "FBA" the biggest income source of Amazon?

Hello everyone. Do you know FBA? This is a service for Amazon sellers, and Amazon is frequently advertising it.

FBA is a name made from the initials of "Fulfillment by Amazon". As a nuance is like a "Amazon will do everything for sell". Below is a description by Amazon about this.

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Let Amazon pick, pack, and ship your orders
You sell it, we ship it. Amazon has one of the most advanced fulfillment networks in the world. With Fulfillment by Amazon (FBA), you store your products in Amazon's fulfillment centers, and we pick, pack, ship, and provide customer service for these products. FBA can help you scale your business and reach more customers.
----------------------------------------------------

This is a very attractive service for Amazon sellers. As a price, Amazon charges the following fee to sellers.

Amazon referral fee
Variable Closing Fee
Pick & Pack
Weight Handling
30 Day Storage

In addition to this, the staff at Amazon warehouse frequently miscounts the number of products delivered by seller or loses it.

Still sellers must be patient. Because Amazon's ability to attract customers is excellent, even if there is payment of the above fee or some loss of products.

But I was careless. There was a pitfall in the FBA that does not appear on the front. That is account (login) block by Amazon. Since Amazon holds sales proceeds and a lot of products, the impact to FBA sellers is great.

I have heard that Amazon sometimes takes tough measures such as account blocking against sellers who do not use FBA. That is because there is a possibility that a fraudster who actually does not sell products is missing in the sellers.

But I was careless. I experienced the fact that the FBA seller is no exception. If Amazon say black, even Polar bear is black. Amazon has such a threatening power to sellers and customers.

But please think about it. How can do an FBA seller like me fraud? By sell counterfeits? Amazon checks them and I have never received complaints from customers. Amazon did not send any warning about my products.

And Amazon that I trusted betrayed me quietly. They blocked my account without saying anything and robbed me of thousands of dollars and hundreds of products.

FBA. Fulfillment by Amazon? No. "Fraud by Amazon".

Thank you for reading my complaints. I will write again.

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Will Jeff reply to my letter?

Hello everyone. I sent a message again to Jeff Bezos (jeff@amazon.com). Since he is a busy man, I will wait about 3 more days.

---------------------------------------------
Dear Amazon CEO Jeff,

Hello. This is Amazon.com seller XXX(Name) from XXX(Store name). How are you doing? I heard that you are focusing on space development. It's really good and big dream! You may be strong focus about it, but also would you not turn your attention to what is near you a little?

Actually I have one big problem since the end of last month. I have been can't to login to my Amazon account from that time on until today. I was selling my products by using FBA. As a result, Amazon holding the my several thousand dollars sales proceeds and hundreds of products.

Please don't scoff at this. For you this may be less than the tip you hand to the waiter at lunch time, but for me it's an asset to protect the life of me and my family. Please understand it. You and I are not born with hold of bills.

I sent emails to Amazon's contacts and various email addresses, but I did not receive a reply. Since I can not help it, I registered a Twitter account and kept sending messages to @AmazonHelp. They reacted to me in the early days. Could you imagine how much I felt saved at that time? Actually they sent me a contact link and gave me a reply. But my problem was not solved.

After that they began to ignore my message. I tried to reply to their email address, but that was an unreplyeable address. 3 weeks have passed since the problem occurred. I had to keep shouting "Amazon Fraud!" on Twitter.

Do you know why I did so? If Amazon's business partner neglect to pay anything to Amazon, I think that Amazon first does is to encourage payment them. But if business partners continue to ignore it, Amazon will sue them. This is the same. This is a natural behavior as a person engaged in business.

I have not heard it at all since I sell my products through FBA, but if I violated any Amazon policy, please let me know that. The reason why I am confused is that suddenly login to my account has been blocked without receiving any warning from Amazon. Really I have not received any explanation about this.

Another thing, this is not my problem directly, but I have something to say to you. That's about @AmazonHelp on Twitter. I don't want to criticize you. But frankly speak, @AmazonHelp is very unpopular. Troubled customers and sellers send a message to @AmazonHelp. They say "I understand. We will solve your problem soon". However, problems will not be solved after a long time.

Many customers and sellers including me, blamed @AmazonHelp. The reason is their template (copy and paste) work. They always send messages of the same content to customers, and they don't take responsibility even for a small thing. The customers felt as if they were against robot.

Jeff. Please let me told you. You should believe more @AmazonHelp's staff and to leave responsible work. If they can more flexibly respond to customers, many customer problems and discontent will be solved. Not only that, people will praise Amazon on Twitter. Of course I am also.

I understand that this reform costs education time and money and there are risks. It is very lossy and inefficient in the short term. However, I think that there is no other useful investment in the long term. Yes! This is just like investing in space development.

I would be happy if you are interested in my story even a little. And if many customers and sellers, and also @AmazonHelp staff can smile, I'm glad very well.

In the unlikely event, if you do not reply to me, I have no choice but to despair. I don't want to think Amazon is such a company. Please remove my disappointment of passed 3 weeks with your sincere heart.

I 'll looking forward to your response. Please help me.

Sincerely,
XXX(Name)
----------------------------------------------------

From the eyes of him I am almost one of the dust. However, we still have to keep knocking the door until @JeffBezos and @AmazonHelp wake up.

Thank you for reading my complaints. I will write again.

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A fraud group to piggyback on a fraud company?

Hello everyone. What will the fraud group intend to take away from me any more?

This is a serious problem for Amazon sellers, especially for sellers who have suspended their accounts or have been blocked login.

I got one email from fraud group who calls Amazon. They use the following email address. They seem to have a lot of this kind of address.

"seller-notification@gp-amazon.com"(Caution! Please do not contact this email address. This is from the fraud group)

The contents of the email are as follows.

---------------------------------------------
Dear seller,

Please read this email carefully.

Your account is under review due to your recent activity.

When this happens, we require you to verify your identity with a security challenge.

Your Identification Code is: XXXXXXXX(*8 digit number)

To avoid an immediate interruption to your business reply to this message within 48 hours with the above Identification Code.

Ensuring the security of customer account information is our top priority, we apologize for any inconvenience caused.

Thank you.
---------------------------------------------

When I reply to what I should do, they answered quickly. For this part ture Amazon must emulate them!

---------------------------------------------
Hello,

To get started with the verification process follow the steps below.

1. Go to amazon.com/gp/verify?arb=XXXXXXXXXXXX(*URL to lead to fraud website)
2. You'll be asked to sign-in.
3. After logging in, confirm your identity.

We appreciate your prompt assistance with this time sensitive matter, if we don’t receive any response within 48 hours, we may need to remove your selling privileges.

After following the above steps if you cannot complete the verification, please write back to us with a screenshot of the issue.

Sincerely,

Amazon Services
---------------------------------------------

It is a black joke that can no longer laugh at a fraud group piggybacking on a fraud company!

But this kind of contact is very attractive for sellers who suddenly blocked their login to the account by Amazon like me. Because we want to take any port in a storm.

It is on Amazon that made this situation. If they fail to contact the sellers or customers, another fraud group will enter that gap.

How long does Amazon continue to fraud directly or indirectly?

Thank you for reading my complaints. I will write again.

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How did John Smith get a reply from Amazon?

Hello everyone. If you challenge to fight Amazon, I recommend you buy throat candy a lot.

The elephant finally respond the ant once after half of a month passed. Meanwhile, ants had to shout "Fraud!" Over 100 times.

Below are the valuable rewards gained by this giant killing.

-------------------------------------------------------------
Hello John,

Thank you for reaching out to Social Media.

I'm sorry to hear about the trouble you've been having with your seller account! We're going to do our best to get you the information you need.

I forwarded your details on to the team of specialists that usually handle these issues to see if they have any further information to provide. I’m not sure as to when they will get back to me or if they will contact you directly with further details. Either way, one of us will be in contact with you via e-mail in the coming days with more information about this concern.

Again, thanks for reaching out & we'll be in contact soon.

Best regards,
Hannah C.
Amazon.com
-------------------------------------------------------------

Amazon still has a conscience. If I close my eyes to that I am not John.

Thank you for reading my complaints. I will write again.

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How can do if you can not login to your Amazon account?

Hello everyone. If you can not login to your Amazon account unexpectedly like me, how can we contact Amazon? In some cases the following email address list may be valid.

account-confirmation@amazon.com
copyright@amazon.com
jeff@amazon.com
notice@amazon.com
payments-funds@amazon.com
pq-review@amazon.com
seller-evaluation@amazon.com
seller-performance@amazon.com
seller-performance-policy@amazon.com
vendorexpress@amazon.com

In fact, many of these may be irrelevant to not being able to login to your account. However, you have the right to contact these email addresses. Because you are customer or seller of Amazon.

I sent messages to these email addresses many times. But, including Amazon CEO Jeff Bezos, they never respond me. Still we should keep on making efforts to contact Amazon. When you give up, Amazon will rob your rights and interests with ridicule.

Thank you for reading my complaints. I will write again.

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Did @AmazonHelp help who?

Hello everyone. Do you know @AmazonHelp at Twitter? That is an account that annoys customers beyond our imagination.

Suppose a customer tweets something with "@AmazonHelp" on Twitter. Then they says "I understand" in succession. Then send a link for inquiries. We must waiting for 12 business hours, or even 12-24 hours.

Did you think this is a groundbreaking system? Yes. If it really so. However, the reality is far from that.

First of all they send a link to us, but they are not the ones who reply to it. This is the worst thing. @AmazonHelp person in charge does not assume any responsibility.

Next, the person in charge of @AmazonHelp also changes frequently. They have named initials at the end of tweets (Like this:^CN, ^KI). After several hours we can not see the same initials. It will change and change and change.

I witnessed one case today. One of the Amazon customers said that misused by someone on her credit card. This is a very urgent case. However, @AmazonHelp sent her a link. And they let her wait overnight. And one more day was going to pass.

Can not you say that Amazon is indirectly helping fraud? The fraudster may have escaped to the end of the world in 2 days that Amazon earned. Is not it? This is a terrible service.

I was kept waiting for 24 hours. There is no reply from them. Did @AmazonHelp help who?

Thank you for reading my complaints. I will write again.

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No.1 one way company in the world?

Hello everyone. I said lastly that if you can not login to seller central, Amazon seller there is no way to contact Amazon.

This is a really serious problem. However, Amazon sellers do not know this until it suffers from this damage. Customers? Most of them will not know this for the rest of their lives.

Let me say the harm done to me. Thousands of dollars sales (money). And several hundred products. This was instantly robbed by Amazon.

Did you think it was small? Yeah, I may be said that it is a happiness unhappy. Should I lie down? NO! I do not like to die by trampled by the giant.

This is real "Attack On Titan". Even if I am a dwarf, I should be able to fight. Amazon perish for my thousands of dollars.

Thank you for reading my complaints. I will write again.

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Why am I being angry?

Hello everyone. I'm angry. If I am not angry, no one make this kind of blog. Yes. That's right.

What Amazon did to me? I wrote it on my profile.

"One day suddenly Amazon took away our products and sales."

Exactly! This is all. I met robbery. The one I trust is robbery.

Explanation is necessary. One day (I can clearly say the date. However, I will stop now. Because they will specified me.) suddenly I can not login to Amazon seller central.

Oh, this is an Amazon system error. I decided to wait for a while. However, no matter how many hours passed, even after 24 hours the problem was not solved.

I tried changing my password. Email receive from Amazon that the change was completed. However, it was just an automatic reply email, and the problem did not actually resolve.

I was upset and tried to contact Amazon. However, in the next moment, I despair. Yes. When Amazon seller is unable to login to seller central, the way to contact Amazon is almost nothing.

Thank you for reading my complaints. I will write again.

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What is Amazon Seller?

Hello everyone. Does anyone read this? Nobody will read it. It's OK. I will talk on my own.

Amazon Seller. If there is something like "The least human rights on this planet award", I think that they will definitely be nominated.

Anyway, we are lower than slaves for Amazon.

Thank you for reading my complaints. I will write again.

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