This is a way to ask the seller for a refund if the customer has not received the order item or there is a problem with the item. I think that this is the right to exercise unconditionally within 3 months from the delivery date of the item.
If the customer exercises this right, Amazon will request a reply from the seller. It's OK. True sellers prove delivery by presenting tracking numbers and so on.
However, I experienced terrible case many times. It was completely customer misunderstandings. I presented the tracking number. But Amazon says. "The customer did not receive the item. I issue refund from your sales proceeds. You need to provide a valid tracking number to the customer".
The customer later said that the item had arrived. Of course I informed Amazon about this for have the claim withdrawn. But Amazon said. "I understand your feelings, but we will never overturn matters once decided".
WHAT? Feelings? NO! That is a fact. I certainly shipped the item with tracking number and the customer received the item as planned. It is a problem caused by customers misunderstanding and Amazon made a decision too quickly. However, sellers who are victims are treated as perpetrators and are punished. This is Amazon.
It seems that the principal who made such a defective system received the A-to-Z Guarantee Claims. His name is Jeff. He was discovered by photographers in the scene of secret meeting with a mistress in October.
His wife seems to exercise the right of A-to-Z Guarantee Claims this January. Yes. She certainly has that right. Because it is within 3 months from October.
I think that she got a large refund from Jeff. But it is supposed to be only half of his wealth. Hey Amazon! Sellers are forced to make a 100% refund by A-to-Z Guarantee Claims. Why in Jeff's case is half?
Thank you for reading my complaints. I will write again.
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